Reference

Legal terms before you join

Our legal page puts account rules, wallet checks, and eligibility wording in one place before you open your account.

Indonesia legal wordingDANA wallet contextAccount rule summaryData request path
bujangan138 Legal terms before you join
LEGAL CONTACT

Three ways to reach legal support

Legal questions need a clear route, not a vague inbox. We keep support open every day from 09:00 to 01:00 WIB, with the fastest path inside your account menu.

Live chat legal queue Open your account, tap Help, then choose Legal Question to reach live chat from 09:00 to 01:00 WIB. We may ask for your username, device type, and wallet rail before checking a record.
WhatsApp document follow-up Use WhatsApp when you need to send a screenshot of a QRIS receipt, DANA notice, or account message. We confirm the request topic first, then tell you which detail is needed for review.
Email for formal requests Send longer legal requests to [email protected] with your registered phone number and account name. Email is better for data access, correction requests, and written explanations that need a dated reply.
DATA HANDLING

How we handle legal records

Legal handling starts with accurate logs. We connect account activity, wallet receipts, device sessions, and support messages only to the request being handled.

Account identity checks

Before changing legal account details, we match your registered phone number, account name, and recent wallet rail. This helps prevent another person from altering your profile or requesting records without access proof.

Wallet record handling

DANA, OVO, GoPay and QRIS receipts are treated as account evidence when a payment record is questioned. We check timestamp, transaction reference, and registered name before replying with a legal position.

Cookie choices

Cookies help keep your session active and record consent choices. If you clear cookies in your browser, you may need to log in again and repeat some account confirmations tied to site access.

Login security logs

Your Login History shows device, browser, and time entries where available. If you see access you do not recognise, contact live chat quickly so we can review the session and secure the account.

Retention timing

We keep legal records only as long as needed for account, wallet, safety, and dispute handling. Some records may remain longer when local law, payment checks, or unresolved account questions require it.

Correction requests

If your name, phone number, or wallet reference is wrong, contact us before making another account action. We verify the request, record the change, and tell you when the correction is complete.

Legal questions we answer often

This FAQ focuses on legal access, account rights, wallet records, cookies, and contact steps. It is written for you as an account holder or new registrant in Indonesia. If your case involves a specific payment receipt, account lock, or data request, use the legal contact routes above so we can check the exact record.

Access depends on local law and is available only where local law permits. If your location, device, or account details fall outside permitted access, we may restrict entry or ask for extra verification.

You agree to provide accurate account details, protect your login, use wallet records that match your account, and follow the legal notice on this page. Read it before you complete registration.

Email [email protected] from your registered contact address and include your username and phone number. We verify identity first, then provide the available account record response through a secure support path.

Yes, contact live chat or email before your next wallet action. We will ask for account proof and may compare DANA, OVO, GoPay or QRIS records before updating the account field.

Payment records help us trace wallet actions, answer disputes, and meet legal account handling needs. We may keep transaction references, timestamps, and related support messages while a question remains active.

Cookies remember session status and consent choices on your browser. If you delete them, some confirmations may reset, and you may need to sign in again before accessing account or legal settings.

Go to Account, Security, then Login History and take a screenshot of the session. Contact live chat from 09:00 to 01:00 WIB so we can review and secure the account.